Effective Date: August 17, 2026
Crystal West Cleaning values your privacy. This page explains what we collect, how we use it, and your choices.
Information We Collect
- Name, phone number, email address, and service address.
- Booking details and service preferences.
- When a customer authorizes job documentation, permission records, an approved city-level label, starting condition, completed scope, observed outcome, approved publication channels, and private references to selected photos.
- Website and device information such as IP address, browser type, page visits, referral details, and advertising click identifiers.
- When optional advertising measurement is allowed, Meta cookies and identifiers such as
fbclid,_fbc, and_fbp.
How We Use Information
- Schedule and deliver cleaning services.
- Send appointment updates and customer support messages.
- Improve service quality and website performance.
- Request honest feedback consistently after eligible completed jobs and prepare a job story only when the customer has separately approved its public use and channels.
- Measure whether advertising leads to quote requests and improve campaign effectiveness when you allow optional measurement.
Service Providers
We use service providers to host the website, store quote requests, deliver inquiry notifications, and measure website or advertising performance. These providers include Cloudflare and, when configured and permitted by your privacy choice, Meta Platforms and Google. They may process information only for the services we request and under their own applicable terms.
Advertising Measurement and Your Choices
Optional advertising measurement may include Meta Pixel, the Meta Conversions API, and configured Google measurement tools. Advertising storage and Meta measurement remain off unless you choose Allow measurement. If enabled, the browser may send page-view and quote-conversion events to a configured provider. After a successful quote request, normalized email and phone values may be converted to SHA-256 hashes before a matching event is sent from our server to Meta. We do not send your quote notes, street address, bedroom or bathroom details, or service concerns to Meta.
The browser and server use the same random event identifier so Meta can count one quote request instead of two. California Limited Data Use parameters are applied to these events. Optional measurement may be considered sharing for advertising measurement, but Crystal West Cleaning does not sell personal information for money.
Global Privacy Control is honored. If it is enabled, optional advertising measurement remains off. Your choice is saved only in this browser and can be changed below at any time.
Advertising measurement choice
Checking this browser’s choice…
Job Photos and Public Stories
Taking or retaining job photos and publishing them are separate decisions. We record the customer's permission for internal photo capture and, separately, any permission to publish selected material. Public permission must identify the approved channels and may be declined without affecting cleaning service.
We use only the approved city-level label, images, and factual job details. We do not publish an address, access code, customer contact information, or an invented result. Contact us to withdraw public permission; we will flag the material for removal from channels we control and retain only records reasonably needed to document the request or meet legal obligations.
Retention and Security
We retain quote, attribution, service, permission, review-workflow, and job-proof records only as reasonably needed to respond, operate the business, honor permissions, measure results, resolve disputes, and meet legal obligations. We use access controls and service-provider safeguards, but no internet transmission or storage method can be guaranteed completely secure.
SMS Privacy
If you opt into SMS, we use your number to send appointment and service-related messages. Message frequency varies. Msg&Data rates may apply.
You can reply STOP to opt out or HELP for help. SMS consent is not sold or shared with third parties for their marketing.
Your Requests and Contact
You may ask to access, correct, or delete information associated with your quote request, service, or job-proof permission, or withdraw permission for a public job story, by contacting us. We may need to verify your request and may retain information where legally permitted or required.
Crystal West Cleaning
Email: [email protected]
Phone: (424) 539-1551